50 free spins
welcome bonus up to $100
wagering will be $2000

Author: Joanna Kingsman

Casino Heroes. A thrilling Journey for Gamblers in UK

Casino Heroes Review

Casino Heroes, a unique one, has been created by the valuable gamblers or customers who want the best experience of online gambling.

The casino aims to deliver the best selection of games and providing customers with a thrilling and impressive adventure. At the casino, the gamblers enjoy the fun with multiple variations of games, slots, bonuses, and promotions.

The casino is unique in its features and thus, the gamblers feel another level of excitement while playing there and soon becomes used to it. The website of the casino is themed with a fairytale and the aim is to find the golden crown of a King. The crown was stolen by an evil dragon. This is an amazing and interesting theme for the players. You can easily register for the game and achieve the target by completing multiple quests, collecting rubies. The rubies will then turn into points.

The casino is also known for the safe and secure gambling because e it has licensed by Malta Gaming Authority, Curacao e-gambling, and the UK Gambling Commission. All three have imposed strict regulations on the casino for safe playing. Also, the casino has an eye-catching website which has easy to navigate interface. You can easily sign up or register and within a few minutes, you will explore all the features.

Apart from the impressive website and theme, the casino offers exclusive games selections including roulette, slots, table games, baccarat, live casino, blackjack games, video poker and also the video slots.

The Casino Site Features

As stated above, the casino has a wonderful website with interesting features. The Home page has a bar on the top which contains a map, Play, Live Casino, Treasures, and Promotions on the left. On the right side, Login and Register tabs are available. The page has shown the current number of registered users and the number is increasing every minute. The website also shows the welcome bonus up to $100 plus 50 free spins or up to 375 spins. There is a choice between the two.

On the bottom of the page, there are licensing authorities, payment options available and social websites tabs are available.

Welcome Bonus & Promotions

Are you interested in bonuses and promotions offered by the casino? Yes, of course, every new player looks for something new and interesting. When you click on the Promotions tab, it shows four different promotions:

  1. Welcome Offer

This offer is available for the first deposit only. The casino offers 1005 bonus up to $50. There is minimum deposit money which is set $10 by the casino. This means the lowest deposit you should make is $10. The winning i.e. bonus money is deposited into your account. There is a limit of fulfilling the wagering requirements for withdrawal of the money. Till then, the money can only be used for games. You need to bet a certain number of times i.e. $40 for each bonus. For example, for a $50 bonus, the wagering will be $2000.

The real money will be used before bonus money. The expiry of bonus money is after 60 days, while the free spins will expire after 30 days. The maximum bet you can make with bonus money is $5. Different games participate differently towards wagering requirements. The detail is as below:

Video Poker = 30%

Slot machines = 100%

Oasis Poker 10%

Casino Hold’em = 10%

TXS Hold’em Poker = 10%

Blackjack = 10% (Double Exposure and Pontoon included)

All kinds of Roulette = 5%

All kinds of Baccarat = 0%.

The Wish Master, Blood Suckers, and Dead or Alive = 0%

If any player is found abusing funds, they may get the penalty of closing the account.

There is no bonus code required to claim the welcome bonus. The bonus codes may be required for future rewards. The Casino Heroes inform you wherever the bonus code is applicable.

  1.   Game Of The Week

The current game of the week is “Shadow Order”. Provided by Push Gaming, it has 5×5 cascading symbol. The game is themed with a secret society. The game has 4 unlockable characters, 2 base game features, and one Free Games feature.

  1.   Blitz!

The new game mode named “Blitz” is available in the promotions tab. Four players can play at a time. The game also has the same features, logic and slot machine. The only difference is that the spins are 6 times fast.

  1.   Live Casino

Another promotion offered is the Live Casino for the players who are interested in playing live. It has many casino games with real fun and impressive perks.

Games Selection by Heroes

The Casino Heroes is offering a variety of games for the players. The exclusive selection of games is providing fun and a great pleasure for the players. The number of games is increasing day by day. The casino team is looking forward to giving the best experience to its players. The game categories include:

Casino Lobby

It is the page which has further multiple sub-categories i.e. Popular games, new games, suggested games, slots, etc.

Slots

Do you want the best selection of slots? The Casino Heroes has a wide range in this category. These games are providing a memorable fun and excitement to the gamblers in 2020. The slots available include Book of Dead, Dead or Alive, Starburst, Bonanza, Gonzo’s Quest, Fruit Shop, Mega Fortune, Vikings, The Shadow Order, Rise of Merlin, Rise of Olympus, and Hotline. The newly offered games in this category are The One-Armed Bandit and Return of Kong Megaways.

Blitz Games

The games in this category are offering the speed up to 6 times faster. These are promotional games provided by the casino. The selection includes Steam Tower, Secret of the Stones, Warlords, Butterfly Staxx, Reel Rush, Lost Relics, Scruffy Duck, Drive Multiplier Mayhem, Jungle Spirit, Jack and the Beanstalk, and many more.

Roulette

The Live Casino is containing a number of roulette variations. These games are fun for players who enjoy live games. The roulette variations include Immersive Roulette, Lightning Roulette, Auto Roulette VIP, French Roulette, Double Ball, Roulette, SVENSK Roulette, Dragonara Roulette, Salon Private Roulette, Grand Casino Roulette, Automatic Roulette, Rapid Roulette, London Roulette, and many others.

Blackjack

The variations in this category are Heroes Blackjack, Free Bet Blackjack, Blackjack Classic, blackjack Silver, Blackjack, VIP, Blackjack White, Blackjack Party, and multiple variations of Salon Private Blackjack.

Money Wheel Games: There are two games in this category Monopoly Live and Dream Catcher.

Poker: The Poker selection by Casino Heroes is very impressive. The choices in this section are 2 Hand Casino Hold’em, Triple Card Poker, Casino Hold’em, Extreme Texas Hold’em, and Caribbean Stud Poker.

Baccarat: The exciting baccarat selection includes No Commission baccarat, Baccarat B, Speed Baccarat B, Baccarat A, Speed Baccarat A, Baccarat Squeeze, and Baccarat Control Squeeze.

Heroes Island

A fantasy world has been created for the players who love to enjoy skill-based games. The game is initialized by setting up an avatar. The players will move through three Islands. Each one has its difficulties. These Islands are Treasure Island, Rock of Riches, and Mythical Mountains. You find details here: www.casinoheroes.com/en/worlds

Software Providers of Casino Heroes

The software providers of the casino also impact the uniqueness of the casino. The best software providers will attract more gamblers. The website designed is much easy to navigate. The themes, the colors, and the layout, everything is quite eye-catching. The software provider of the casino is one of the renowned providers. Evolutions Gaming has provided the software for Casino Heroes. The casino is one of the largest names in terms of gaming selection. The game providers it is partnered with are Play N’ Go, Microgaming, Quickspin, Playson, YGGDRASIL, Push Gaming, and NetEnt. They all have provided an incredible gaming experience to its customers. The Live Casino available is powered by Evolution Gaming, the expert in this category.

The game developers have offered the games in multiple languages like German, Norwegian, Swedish, Finnish, and English.

The Heroes’ Mobile Gaming

The Casino Heroes is mobile friendly. It is one of the innovative casinos in the world. The casino is offered for every player like users of desktop, mobile device, tablet, laptop. You just need to enter into the casino site and you will have all that you want. Either sitting at home or traveling via train, you have the online casino in your hands. There is no mobile app available to download. You simply visit the casino site www.casinoheroes.com and enjoy the fun. Just like the desktop version, the mobile version is also user-friendly and easy to navigate. You can easily find any free play games or information on the website. All the games are available on mobile devices. Some games on the website require Flash Player to be installed on the device. This depends on the design of the games. The mobile version is also compatible with Mac, iOS, and Android.

Payment Options at the Casino

Deposits

The casino may charge some fee for the processing of your deposit. The available options offered by the casino are MasterCard, Neteller, Trustly, Zimpler, EcoPays, Skrill, and VISA. The casino holds the rights to make any option unavailable at any time ad for a specified period of time.

The identity of the depositor may be verified at any time and any procedure. This is to be done to fulfill the regulatory requirements. The casino team may ask for an Identity Card, the proof of residential address, and the source of income of the customer.

If, by mistake, the casino deposit into your account any winning or money, the casino will reverse the transaction. If you withdraw that money, that will be debt on you. So, in the case of any incorrect transaction into your account, you must inform the casino heroes immediately. Only valid credit cards or financial instruments may be used. The casino set the $10 minimum deposit which may be increased at any time.

The payment is processed in EUR. For different currency, the funds will be converted into EUR before depositing in the account. Same is the case for withdrawal. The currency supported will be EUR. It is important to note that any exchange fee will be payable by you.

The casino also holds the rights to perform security checks at any time. They may ask for some additional information before processing any transaction. Further, the deposit you made to your account should be appropriate for the game. If, in any case, anyone is found suspicion of abuse, the casino team may cancel the deposit made may be partially or fully. Hero Gaming may also ask for more proofs of identification prior to any withdrawal.

The Casino may also terminate any account and retain funds of a player if he is involved in fraudulent activities.

Withdrawals

The website contains all the withdrawal options available for the customers. Withdrawals will be made via your bank account or another withdrawal method. Casino team will credit back your account using the same method (if the method allows doing so).

The players cannot withdraw the funds which are marked as ‘Bonus money’ or stuck in a game. If the withdrawal request exceeds or is equivalent to 2000 EUR, the additional verification process will be done by the casino team. The team may also perform the process even if the money is lower. The passport or utility bills may be requested from the customer. The company will report Malta in case of any suspicious transaction. You, as a gambler, should also report to the company if there is any activity you feel in the games of casino Heroes. The company will take appropriate action and withhold the funds in compliance with the regulations of the Malta Gaming Authority.

The withdrawal time may vary due to any external circumstances. Otherwise, the withdrawal time for approval or rejection is a maximum of 3 days. The casino team inform the customers with reason in case of any delay or if the money takes more than 10 days for arriving in the player’s account.

The company may pay you in installments if you decide to withdraw equivalent to or above 20000 EUR over 30 days.

The products offered by the casino are consumed instantly. The casino team will not handle any request for returns, refunds, or cancellations of any service you already requested for. If you play a game using your real money, the company will withdraw from your account instantly. The casino does not offer any interest.

Responsible Gaming – Play Smart

The Casino Heroes is providing responsible gaming to its players and committed to endorsing customer care. The team treats responsible gaming as its social responsibility. As a gambler, you may lose your self-control and may face personal, financial, health and social problems regarding. It is the gaming company’s responsibility to help you in these situations. The casino team ensures that its customers enjoy all wagering requirements. The player while playing should also aware of the consequences that are associated with gambling.

Responsible gaming is a serious concern for Casino Heroes. The casino is dedicated and working hard in this field. It also providing donations to GambleAware. The company receive funds, give education to the players, perform prevention and treatment services. The company is also researching to make the players understanding of gambling-related problems. They aim to prevent the players from any harm and ensures that if any player faces a gambling-related problem, he is treated fast and effectively.

The players have the option to set limits for deposit, wagering and lose. They can do this through their account. There you will have different types of limits as well as reality checks. Moreover, you can also deactivate your account for a certain time period.

Privacy Policy

The Casino Heroes focus on transparency as an important aspect. The casino uses your personal information with great care and is transparent to its customers. The privacy practices regarding products, services, games, website, applications are described at the casino website. The casino has clearly described what type of data is collected, the usage, and how the data is controlled.

The casino is working hard to keep the customer’s data safe and confidential. The team is continuously looking for ways to enhance the technical as well as physical procedures. All these efforts are in order to secure your data. All data protection related aspects are covered including data access, authentication, control, monitoring, audits, data storage policy, and data backups. This is to ensure that no there is no unauthorized access to data.

The security policy, rules, and measures are reserved for customer’s data protection. All the employees and processors are associated with data protection of players. The casino team respects the player’s data and keeps it confidential. These are all security principles which are followed by the casino.

The internet is not always a secure place to provide data over it. There are many unauthorized parties out there who can access the data and use it for any other purpose. No data is completely secured. You, as a player, if feel any security-related issue, inform the casino team on its customer support center.

Jobs at Casino Heroes

The Casino Heroes is comprised of two offices. One is live and is located in the south of Sweden. There, the team develops novel products for the players. The other is on the Island of Malta which has a main focus on creation.

Hero Gambling has revolutionized the gaming industry. The team of Heroes is working to create and implement impressive and interesting ideas for its gamblers. The team is made up of very talented and expert people who have profound knowledge of removing dependencies on third parties.

The page named with ‘jobs’ shows the latest jobs. This is the way to develop a career and be a part of Heroes.

The Support Center

The number of exciting and unique features offered by the casino may result in different questions in the player’s mind. The players may get confused about the payment methods offered. Everyone while entering into a casino got some misunderstandings and want to be clear on many subjects. You will surely need technical assistance while playing casino games. Here is customer service available for you. You can contact the representative and get your issue or query resolved.

The Casino Heroes are experts in listening, understanding, interpreting and resolving the matter in minimum possible time. The support link is available in your account login screen as well as while you transit from one island to another. The casino named it “Support Heroes”. By clicking on the link, you will get a chat room i.e. live chat. Here you can place your query and communicate with the agent of the casino. The agent will reply to you soon (if there are working hours). The support team is available from 10:00 in the morning till midnight. In other hours, you can simply send an email at [email protected] The team will answer you as soon as possible. The service is not available 24/7. Hope so this will not be an issue for you.

Licensing Authorities and Restricted Countries

The licensing authority of the casino matters for the gamblers. The Casino Heroes have been licensed from three top gaming authorities. These are:

  •     Malta Gaming Authority (MGA)
  •     Curacao eGaming
  •     UK Gambling Commission

These licensing authorities have imposed a number of laws and regulations on the Casino Heroes. This is to provide a comfortable environment for gamblers. The gamblers will have the best gambling experience there.

Further, the casino has restricted a number of countries from sign up. These countries include China, France, Hong Kong, United Kingdom, France, Belgium, Russia, Malaysia, and many others.

Final Thoughts

Have you ever thought of a casino that best matches your needs? You can now do. Yes, the Casino Heroes is one of the best choices for the gamblers. It has amazing features, easy to navigate website with a fantasy theme, multiple bonuses, and promotions which are appealing the customers. The 400+ number of slots are available to have fun and enjoy. They also have a unique Heroes Island Challenge which has provided a wonderful experience to its gamblers. Licensed by three topmost authorities, the casino provides a safe and secure environment for the players. There are also multiple payment options which are subjected to specified terms and conditions. The drawbacks of the casino are like 24/7 support is not available, no mobile app for download and install, and non-availability of live dealer games.

Overall summary of the review is that the casino is worth visiting and joining. All you need is to visit the site and register yourself. You will start your journey by receiving a welcome bonus.